I ship to the following countries:

Europe & UK:

Belgium, Denmark, Germany, Estland, Finland, France, Georgia, Greece, Great Britain and North Ireland, Ireland, Iceland, Israel, Italy, Luxemburg, Netherlands, Norway, Austria, Poland, Portugal, Romania, Serbia, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Czech Republic, Turkey, Hungary, Cyprus

Overseas:

Aruba, Australia, , Brasilia, China, Gibraltar, Hongkong, Indonesia, Japan, Jersey, Canada, South Korea, Libanon, Lithuania, , Malaysia, Malta, Mauritius, Mexico, New Zealand, Saudi Arabia, Singapur, Thailand, United Arab Emirates, United States of America

Yoga Journaling strives to process orders within 4 business days from the day the order was placed. 

• Switzerland: 1-2 business days
• Europe: 2-10 business days
• Overseas: 1-6 weeks

I send the parcels insured and with priority. However, I have no influence on the time the parcel spends at customs. This may delay the arrival of your order.

• Switzerland: Yes, you pay your VAT directly in my store.
  
• EU: Up to a value of goods of 150 euros, as a private individual you pay the VAT directly in my store. From a value of goods of 150 euros and more and as a company, you pay the VAT including customs duties directly upon receipt of your parcel. Please find out in advance how high the customs duties and VAT are in your country so that you don't get an unpleasant surprise.
• Everywhere else: You pay the VAT and customs duties directly on site if necessary. Please check with the customs authorities in your country to find out how high this amount is so that you don't get an unpleasant surprise.

You will receive the shipping confirmation as soon as your order has been picked up by the shipping service provider.
Please also check your spam folder, as some e-mail programs strictly filter our e-mails.

If you have any further questions, send us an e-mail.

As soon as your order has been handed over to the shipping service provider, you will receive a shipping confirmation email from us.

In the shipping confirmation, simply click on the linked word "Delivery status" and you will be automatically redirected to the shipment tracking page.

Please note that it can take up to 24 hours for the shipment tracking to become active.

If you would like to cancel your order, please contact me as soon as possible. If your order has already been shipped, you can return your order within 14 days upon arrival. You will be responsible for the shipping and return costs. The purchase amount will be refunded once the return has been returned to me and its integrity can be checked.

You can return or exchange your order. You must contact me within 14 days of receiving the order. You bear the full cost of the return shipment. You are also responsible for the loss of value if an item is not returned in its original condition. Personalized products cannot be returned or exchanged (e.g. books with a personal dedication).

I'm sorry that your order was damaged during shipping. The good news is that your order is insured. Please contact me with photos of the damage and I will replace your order.

I am very sorry about that. My products consistently receive very positive feedback. Please get in touch with me. I am sure we will find a solution together.

After purchasing a digital product, you will receive an email with a download link. Please also check your spam folder and the email address you used to make the purchase. If it still hasn't arrived, please contact me. I will send the email again.

Yes, you can. You can print them out, show them and use them during class. However, the documents may not be handed out or passed on unless it is specifically stated on the product (for example, the 13 Asana Sheets).
My products and my stick figures are protected by copyright and may not be used for commercial purposes.

No, unfortunately that is not possible. My stick figures and my products are protected by copyright and may not be used for commercial purposes. They are intended for personal use.

I offer the following payment options:

• PayPal
• Credit card (MasterCard, Visa Card, American Express)
• KLARNA purchase on account
• Google Pay
• Apple Pay
• Amazon Pay

No, unfortunately this is not possible for technical reasons. Thank you for your understanding.

Yes, the payment options I offer are secure. I use the best security standards available on the market.